Refund Policy

Please review service requirements before ordering.

Rejected or unavailable orders

When an automated supplier rejects an order or the service cannot be delivered, the Hub normally returns the charged amount to the customer wallet automatically.

Completed services

Completed digital services are generally not refundable once a valid result has been delivered. If a result appears incorrect, contact support promptly with the order number so it can be reviewed.

Wallet deposits

Requests concerning unused wallet deposits are reviewed according to the original payment method, payment-provider rules, fees and applicable law. Do not file a payment dispute before contacting support.

Processing time

Approved external refunds can take additional time to appear, depending on the payment provider.